1. Introduction

At heetpustakam.com, we strive to provide our customers with high-quality ebooks and an exceptional reading experience. We understand that occasionally, you may need to request a refund for a purchase. This refund policy outlines the procedures and guidelines for requesting a refund for digital ebook purchases made on our website.

2. Eligibility for Refunds

To be eligible for a refund, please ensure that you meet the following criteria:

• Timeframe: You must request a refund within 30 days from the date of purchase.
• Download Limit: You must not have downloaded or accessed the ebook more than 3 times.
• Original Condition: The ebook must be in its original condition, without any modifications or alterations.

3. How to Request a Refund

If you meet the eligibility criteria, you can request a refund by following these steps:

• Contact Support: Reach out to our support team at [support@heetpustakam.com] with the following information, You can do this in any of these four languages: English / Hindi / Gujarati / Marathi.
• Your order number
• The reason for the refund request
• Any additional details that may help us process your request
• Review and Approval: We’ll review your request and verify that it meets our refund policy criteria. We’ll notify you via email once your request is approved or denied.

4. Refund Process

Once your refund request is approved, we’ll process the refund according to the following steps:

• Refund Method: We’ll issue a full refund to your original payment method.
• Refund Timeline: You can expect to see the refund in your account within 5-7 business days.
• Refund Confirmation: We’ll send you a confirmation email once the refund has been processed.

5. Exceptions

Refunds are not available for:

• Excessive Downloads: Ebooks that have been downloaded or accessed more than the specified number of times (3 times).
• Modified or Altered Ebooks: Ebooks that have been modified or altered in any way.
• Purchases Made in Error: Purchases made with incorrect payment details or in error.
• Bundle or Discounted Purchases: Purchases made as part of a bundle or discounted promotion, unless specified otherwise in the promotion terms.

6. Disputes and Chargebacks

If you dispute a transaction with your payment provider or initiate a chargeback, please notify us immediately. We’ll work with you to resolve the issue, but we reserve the right to take necessary actions to protect our business.

7. Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us. You can write us in any of these four languages: English / Hindi / Gujarati / Marathi. at support@heetpustakam.com We’re here to help and will respond to your inquiry within 24-48 hours.

8. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately, and we’ll notify you of any significant changes via email or on our website.

9. Governing Law

This refund policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to this refund policy shall be resolved through Mumbai Judiciary Only.

10. Last Updated

This refund policy was last updated on July 25, 2025.

By purchasing from heetpustakam.com, you acknowledge that you’ve read, understood, and agree to be bound by this refund policy.

Summary:

• Refunds are available within 7 days of purchase.
• You can request a refund by contacting our support team or using our refund request form.
• If- we approve your refund, we will process and credit it to your bank account within 3-5 working days.
• Exceptions apply for excessive downloads, modified or altered ebooks, and purchases made in error.

If you have any further questions or concerns, please don’t hesitate to contact us. We’re here to help